We aim to ensure every ENLURE® order arrives safely and smoothly.
Below is clear information on processing, shipping, and support in the event of any issues.
Orders are processed within 1–3 business days (Singapore).
Processing times may vary during peak periods.
Estimated delivery timelines:
• Singapore: 1–3 business days
• Regional: 3–7 business days
• International: 5–12 business days
Shipping fees are calculated at checkout.
Delivery timelines may vary depending on location and customs clearance.
A tracking link will be provided once your order has been dispatched.
Shipping fees
Shipping costs are calculated automatically at checkout based on:
• Destination
• Package weight
Any applicable duties or taxes for international orders are the responsibility of the customer.
Customers are responsible for correct address entry.
ENLURE® is not responsible for failed deliveries due to incorrect details.
If an order is returned to us, additional shipping fees may apply for redelivery.
Due to hygiene and product integrity standards, ENLURE® does not accept returns for opened or used products, items with broken seals, or change-of-mind purchases.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number, photos, and a brief description.
Approved cases will be reviewed and resolved accordingly.
If your parcel appears delayed or lost:
• Check your tracking link first
• Contact the courier directly for updates
• Reach out to us if you need further assistance
While we are not responsible for courier delays once parcels leave our facility, we will always do our best to help resolve the situation.
Orders may only be cancelled before dispatch.
If your order has already shipped, it cannot be cancelled.
Please contact us as soon as possible if you need assistance.
We approach shipping and service with the same care we bring to formulation.
Clear communication.
Thoughtful handling.
Reliable support.
